Information

The Comedy of Errors: what to expect

Joining us for The Comedy of Errors? We're really excited about this return to live performance and are doing everything we can to keep audiences, performers and staff members safe. On this page you can find out more about our safety measuresthe booking processvenue and what to expect on the day.

If you have any other questions, please email us at marketing@citz.co.uk

COVID-19 SAFETY GUIDANCE

What safety measures will you have in place?

All performances operate in line with the latest guidance from the Scottish Government. Health and Safety precautions include:

  • Audience numbers are restricted to maintain physical distancing at all times. Audience capacity will be between 150-200 per performance.
  • Tickets must be booked in advance.
  • Audience members will be shown to their seats on arrival.
  • All audience members will be asked to use the check-in Scotland app once seated.
  • Audience members must wear masks or facial coverings during the performance, unless you are unable to for any reason
  • Refreshments will be pre-ordered or delivered to seats.
  • All seats will be sanitised between performances. Seats are plastic to allow this to happen. Audience members are welcome to bring their own cushion.
  • Staff and stewards will wear PPE to keep them safe
  • Staff, stewards and performers are testing regularly for Covid-19.
  • Hand sanitiser is provided.

As a requirement of booking, we also ask that:

  • All members of your booking are in the same household or extended household group.
  • Tickets must be booked in advance and presented as an e-ticket on your phone or tablet. Please only print your e-ticket if necessary.
  • Help us to be compliant with the Scottish Government's Test and Protect programme. As a requirement of booking, you consent for your contact information to be passed on to NHS Scotland should it be required for Test and Protect purposes.
  • Observe all signage and instructions from event staff, and maintain a 2m physical distance from other groups. This is for your own personal safety and the safety of others.
  • Avoid touching seats that are not your own.

What if I develop Covid symptoms and I am unable to attend?
If you're unable to attend your chosen performance, please email sales@citz.co.uk by 4pm the day before the performance to guarantee your refund.

What happens if local lockdown restrictions change?
We reserve the right to cancel a performance due to unforeseen circumstances. If a cancellation occurs, you are guaranteed a full refund.

BOOKING YOUR TICKETS

How do I book my tickets?
Tickets can be booked online via our website. Seats will be available in household groups of 1 to 4. These will be available to book in pods, small groups of seats at a safe distance from other groups

Can I book more than one pod?
Yes. If you would like to add multiple pods of the same size, you can do this in one booking process, ie two pods of 3 seats.

If you would like to add multiple pods of different sizes, ie a pod of 2 and a pod of 3, you need to add them to your basket separately. Select and add one pod to your basket. Then before you check out, click the ‘Book more tickets’ button. You can then follow the process again for an additional pod. Once all pods are added, you can check out and purchase them together.

Please ensure all members of any one pod are from the same household or extended household group.

Can I book a mix of concession and full price tickets for my group?
Yes, once you have chosen your pod size you will be given the option to add any combination of concession and full price tickets.

Can I choose my seat while booking?
No, you will be asked to book a pod for your group size. Pods will then be allocated when you arrive at the venue. Please ensure all members of your group arrive together so you are seated as a group.

Will I receive tickets in the post?
No, only e-tickets will be available. Your e-ticket will be attached to your sales receipt. You can show it on your phone or tablet when you arrive at the venue, or print it if necessary. If you have any issue with your booking, please email sales@citz.co.uk

Will tickets be available at the venue?
No. You must book in advance. In order to keep the entrance as clear as possible, you will not be able to purchase tickets at the venue. However, tickets will be available to book online up until 1 hour before the start time of the performance, subject to availability. We advise booking as early as possible to avoid disappointment.

ABOUT THE VENUE

Where do the performances take place?
All performances will take place outside under a large canopy at Scottish Opera’s Production Studio Car Park: 40 Edington St, Glasgow G4 9RD.

How will the seating work?
Seats will be available in household groups of 1 to 4. These will be available to book in pods, small groups of seats at a safe distance from other groups. You will book one household pod ticket for your group size as required:

  • A pod of 1 seat if you’re attending on your own.
  • A pod of 2 seats for those attending in pairs.
  • A pod of 3 seats for a group of three people attending together.
  • A pod of 4 seats for a household group of four people.

Please ensure all members of your group arrive together so you are seated as a group. Stewards will show you to your seat on arrival.

Can pods accommodate wheelchairs?
All pods of seating can accommodate wheelchairs. A seat will be removed for the wheelchair to be accommodated. Please indicate at time of booking or email sales@citz.co.uk with any access requirements. Please note, pods of 1 cannot accommodate an additional companion seat to a wheelchair user due to social distancing requirements. All pods of 2-4 seats can accommodate wheelchairs and additional companions.

Where can I park?
There is a drop off area by the entrance, which is around the corner from Edington St on Corn St. If you wish to make use of drop off facilities, car parking stewards will be on duty. Please wait to be directed to the correct area. 

Some on street parking is available. Parking meters may be in force. 

The nearest car parks are the Burnside Street Car Park (approx. 7 minute walk), Dundasvale Car Park (approx. 10 minute walk), Cambridge Street Car Park (approx. 12 minute walk) and Concert Square Car Park (approx. 15 minute walk). Please check parking restrictions and charges before travelling.

Will there be a cloakroom available?
No, we will not be able to provide cloakroom facilities for these performances. Please keep your belongings with you at all times.

Will toilets be available?
Yes, toilets will be available, including an accessible toilet. These will be kept to a very high standard of cleanliness. Please follow signage through the venue to guide you safely to them.

Will refreshments be available?
Yes, refreshments including tea, coffee, soft drinks and a limited number of alcoholic drinks will be available to buy prior to the performance starting. More details will be provided on how to order once you have made your booking.

Can I bring my dog?
Assistance dogs are welcome, but we regret that we are unable to allow other dogs into the venue.

ON THE DAY

What time should I arrive?
Doors will open 1 hour before the start of the performance. Please allow plenty of time to be seated and order refreshments. Performance start times vary, please check on the performance show pages for the start time of your event.

What will happen when I arrive?
Safe queuing points will be indicated by signage and front of house stewards. You’ll need to show your e-ticket when you arrive at the entrance. This will be attached to your Booking Confirmation email. You can show your e-ticket on your phone or tablet, or print if necessary. Stewards will show you to your seat on arrival, please ensure all members of your group arrive together.

What happens if there is bad weather?
A large canopy will cover the audience seating area, so if at all possible the show will continue as planned. Our performers will also be under the cover. If bad weather means the performance is not possible, we will let you know as soon as we can and issue you with a full refund. Please note that there will be no heating, so please dress appropriately for the unpredictable Scottish weather! You are welcome to bring your own blankets and cushions.

How long is The Comedy of Errors?
It has a running time of approximately 90 mins without an interval. 

Will there be an interval?
No. The Comedy of Errors has a running time of 90 minutes without an interval. 


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