​Joining and participating in our online sessions using Zoom

Zoom is the platform we use for any of our live digital events and classes, a virtual meeting application available freely on a large range of devices. All you need to do is download Zoom and you'll be sent a meeting invite to join ahead of any session.

You can use Zoom on a smartphone, a tablet, a laptop, or a desktop computer (if you have a camera, speakers, and a microphone).

The free version will meet all needs for any of our Zoom sessions.

Read on for more detail about each step.

Download the Zoom App

iPhone or iPad
Go to the Apple App Store and search for “ZOOM Cloud Meetings.” Click “Get” to download and install the Zoom app.

Android phone or tablet
Go to the Google Play App Store and search for “Zoom Cloud Meetings.” Click “Install” to install the Zoom app.

A computer
On the Download Center website, click “Download” in the “Zoom Client for Meetings” section. Click the blue Download button to download Zoom from their website.

If you’ve received an email invitation to a Zoom meeting, click the link that says, “Join Zoom Meeting.” If this is the first time you’ve used Zoom, this link will take you to a website where you can download the Zoom program or app, depending on what device you’re using.

Join a meeting

After you install Zoom, there are a few different ways to join a Zoom meeting.

Click the link in an invitation email
If you have an email invitation, click “Join Zoom Meeting” in that email. This takes you to the Zoom website.

Go to the Zoom website
Go to, and enter the 9-digit meeting ID and password from your email. When you are on the Zoom website, if you are asked if you want to open Zoom, click “Open”

Zoom opens, showing you a preview of your camera image. You can click either “Join with Video” or “Join without Video.” If you use video, other people in the meeting will see you. If not, they will just see your name.

Next, Zoom asks about audio. Click “Join with Computer Audio” so you can hear and be heard in the meeting.

Dial into the meeting on a phone
If you don’t have access to a computer, tablet, or smartphone, you can use a phone to dial into the meeting. If you will be joining the meetings this way, please contact

Waiting room

We use a ‘waiting room’ facility to admit participants, allowing the host to control when a participant joins the meeting.

You will see a screen that says “Please wait, the meeting host will let you in soon.” when joining a meeting.

Participate in a meeting

Once you’ve joined the meeting, you can see and hear other participants. Each participant is represented by a square that displays their face (if they’ve chosen to join with video) or just their name. The host of the meeting will be made clear to you as the session starts and can help with any questions.

If you’re in a large meeting, it can be helpful to start with your microphone muted. The mute button, which looks like a microphone, is in the bottom left corner of the Zoom screen.

If the microphone has a red line through it, you are muted and no one in the meeting can hear you. Click the button again to unmute yourself if you want to talk in the meeting.

If the microphone has no red line through it, you can be heard in the meeting.

Zoom indicates who is speaking at any time using a yellow square when using the Gallery View or will switch the large video window between who is speaking when using the Active Speaker View.

There is also a chat feature in Zoom, where you can type messages to other participants. Participants can send messages to everyone in the meeting, or just certain participants. However, after the meeting, the host can view the transcript of all chats, so it’s not entirely private. If there is a message for you in the chat, a notification appears on the Chat button, which looks like a speech bubble. Click that button to open the chat window.

Leave a meeting

Click “Leave Meeting” on the bottom right corner to leave the meeting.

Allowing extra time to get online

In consideration of the whole group, please arrive 10 minutes early in order to get successfully connected. This is especially important if this is your first time using Zoom.

For any additional information, Zoom’s Help Centre can be found here:

Please refer to the Citizens Theatre Online Safeguarding Policy for full details of all procedures and standards.

Our top tips

To get the most out of our digital classes we encourage participants to keep their video on. It's a nice way to get to know others in the group. If you would prefer, you can turn your camera off and still participate.

We've found using headphones can really help sound quality if you have them. A headphone set with a microphone can also help others hear you more clearly.

During a session, it can be preferable to raise your hand before speaking as this helps the host keep the session running smoothly.

Laptops are ideal for these sessions as they have a larger screen and often have inbuilt camera and microphone. If you do not have a laptop, however, you can also use a tablet or smartphone.

The host will provide more information for you during each session, and you can always ask them if you're unsure of anything.