Information

Teams Calling Guide

Use this page as a guide to using Teams Calling. You can find out more details on:

Download Teams

Using on desktop

Open Teams and sign in using your Citz Microsoft account.

Click on the phone (Calls) icon from the left side of the application.

From here you can type in the name of anyone within the company or an external number to place a call.

Click on the arrow next to 'don’t forward' at the bottom of the application.

Additional settings

From this menu you can configure everything you need for voicemails and more.

These settings allow you to have calls directed to other team members, or turn your voicemail on or off.

There are more options in the menu that allow you to personalise the look of the application, and notifications it uses, or sends to you. It's worth reading through them to see if anything is useful to yourself.

Using on mobile

Open the Teams app on your device and sign in using your Citz Microsoft account.

Click on the phone (Calls) icon to access Teams Calling.

You can then use the search function to search for someone within the company or the phone+ icon to dial a new number.

To access your voicemail you can select the top right icon that looks a bit like a cassette tape. In this menu, if you click on the missed call it will let you play the voice message, and will also show you a written version of the message created through voice recognition, as well as sending a copy of the message to your email inbox.

Additional settings

Click your profile icon on the top left (normally your initials but could be a picture if you changed it)

If you click on your status (usually available, busy, do not disturb etc), you can choose how you appear to other users on Teams.

  • If you have an appointment in your Office 365 calendar it will default to ‘busy’. 
  • If not it will default to ‘available’. 

In both these states, you can still receive calls on whatever devices you are using Teams on. If you don’t wish to receive calls you can set this to ‘do not disturb’ and no calls will come up on your device. If you have set up voicemail it will go to your voicemail and the next time you open Teams it will show you a missed call notification with the number or contact that called.

Also within the profile menu, you can choose 'Settings' from that menu, then choose 'Calling'. This menu will allow you to manage voicemail recordings and call handling such as forwarding or turning on/off your voicemail.

Additional information

You can watch Microsoft's Get started with Teams Phone in Microsoft Teams video for more information on what Teams Phone can do.